Disclaimer - Please Read!

Payment + Insurance Policy

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Legal Compliance Statement

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Disclaimer, Release of Liability, and Indemnity

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​Important to Know: We Keep Things Separate for Good Reasons:

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Service Interruption Disclaimer

 

Payment & Insurance

 

At PEIdoctor.com, all services are private-pay and payment is due at the time of service unless otherwise agreed in advance. We are not affiliated with Health PEI for billing purposes, and we do not bill provincial health plans. Again, these consultations are outside the public plan, no claims will be submitted to Health PEI (or any reciprocal provincial-government plan). This is worth restating: our service is a 100% private-pay service. Patients pay the full fee directly. No services are billed to Health PEI or any other provincial health insurance plan. Physicians providing care through PEIDoctor.com do not submit claims to the public plan for these consultations. Patients are not eligible for reimbursement from Health PEI or their home province’s government health plan. This service operates outside the provincial health insurance plan. PEIDoctor.com is an administrative coordination service for visitors and tourists to PEI only. It is not a substitute for public primary care or emergency services. We do provide to you a receipt in full.

 

 

Private Insurance

We do provide to you a receipt in full stating the physicians (doctors) name and doctors details.  As a courtesy, we may be able to submit eligible claims to certain private insurance providers (this is not assured) or provide the documentation you need to submit your claim yourself - please be fully prepared to submit your own claim personally with your private insurance provider. 

 

 

Please note:

Insurance coverage is not guaranteed

Coverage varies by provider, plan, policy terms, and patient eligibility

Not all services, providers, or visit types are eligible for reimbursement

Some plans may reimburse only a portion of the total visit cost

Some plans may require the patient to pay first and claim later

 

Patient Responsibility

The patient is fully responsible for all charges related to their visit.

If private insurance does not pay, only pays partially, or later denies a claim for any reason, the patient remains responsible for the full outstanding balance.

 

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Direct Billing (When Available)

If direct billing is available and successfully processed:

the insurer may pay the covered portion directly, and

the patient is responsible for any remaining balance, including:

deductibles

co-payments

excluded services

plan limits

non-covered amounts

Any balance owing may be charged to the payment method provided at booking, or invoiced to the patient for immediate payment.

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Credit Card on File

To secure an appointment, patients may be required to keep a valid credit card on file.

This card may be used only for:

authorized visit charges

unpaid balances

missed appointment fees (if applicable)

insurance shortfalls or denied claims, where agreed in advance

 

Receipts

A detailed receipt will be provided after the visit for personal records or insurance submission, where applicable.

 

 

Important Note

The patient is responsible for confirming their own insurance coverage, benefits, and reimbursement eligibility and for submitting their own claims.

 

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Legal Compliance Statement

PEIDoctor provides private, 100% privately paid medical services exclusively to tourists/visitors and to key operational personnel in the tourism industry.

We do not compete with, provide an alternative to, or operate as a second tier alongside Health PEI (the public health system). We do not engage in blended billing, extra-billing, or any practice that could affect publicly insured services. All services are fully private pay and legally permitted under applicable Canadian and PEI regulations for non-residents and private-pay arrangements. Our focus is supporting the tourism sector by offering timely, private medical care to an underserved market segment—visitors and critical tourism workers—who require convenient access without impacting the public system. We do not offer long-term or ongoing primary health care. This service is designed to complement tourism operations and visitor needs while remaining fully compliant with all provincial and federal health regulations.

 

​EndWell Management Inc. is a corporation duly registered in the Province of Prince Edward Island, Canada. EndWell Management Inc. is the owner and holder of all associated brands and intellectual property, including: ,

• OnCallPEI

• StartWellPEI

• EndWellPEI

• PEIDoctor.com, PEIDoc.com

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All brand names, logos, images, and related materials are the intellectual property of EndWell Management Inc. and are protected under applicable copyright and intellectual property laws.

 

*Disclaimer, Release of Liability, and Indemnity

EndWell Management Inc. (”EndWell”) operates this website and facilitates access to concierge medical and related services, technologies, trademarks, co-branding opportunities, and partnerships (including with Preferred Hosts and other host-partners) (collectively, the “Services”).

Independent Contractors: Unless expressly stated otherwise in a specific agreement, all client-facing service providers (including physicians, drivers, consultants, and others) are independent contractors and not employees, agents, or representatives of EndWell. Each such provider is solely responsible for maintaining their own professional liability insurance, licenses, and compliance with applicable laws. EndWell does not supervise, control, or guarantee the services, representations, or conduct of these independent contractors.

No Liability for Third-Party Services: By accessing or using the website, Services, marks, technologies, or any co-branding/partnership opportunities, you agree that EndWell Management Inc., its directors, officers, board members, employees, agents, affiliates, successors, and assigns (collectively, the “Released Parties”) shall not be liable or responsible in any way for any acts, omissions, representations, services, advice, negligence, errors, or misconduct of any independent contractors or other third parties. You release and forever discharge the Released Parties from any and all claims, demands, damages, losses, liabilities, costs, or expenses (including legal fees) arising from or related to such third-party interactions or services.

Mandatory ADR for Disputes: Any dispute, claim, or controversy arising out of or relating to your use of the website, Services, marks, technologies, co-branding, or any related matter shall be resolved exclusively through alternative dispute resolution (ADR) processes (such as mediation followed, if necessary, by binding arbitration) in accordance with the rules of an established ADR provider in Prince Edward Island. You waive any right to pursue such matters in court (except to enforce an ADR award) and agree that PEI law governs.

Indemnity: You agree to indemnify, defend, and hold harmless the Released Parties from and against any and all claims, demands, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising from or related to: (i) your use of the website, Services, marks, technologies, or co-branding opportunities; (ii) any breach of these terms by you; or (iii) any interaction with independent contractors or third parties facilitated through EndWell.

This statement does not limit liability for gross negligence, willful misconduct, or where prohibited by law. By using the website or Services, you acknowledge that you have read, understood, and agree to these terms. Consult legal counsel if needed.

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Important Disclaimer Regarding Our Work Product, products and Services - Please read as this describes the scope and limitations of pour offering. 

EndWell Management Inc. is a management services organization (MSO) and does not provide medical care or any form of clinical/medical services.

EndWell Management Inc. is not the official provider of medical services. The corporation’s name will not appear as the entity delivering medical care.

All medical services are provided solely by independent licensed physicians. These physicians hold their individual licenses from the College of Physicians and Surgeons of Prince Edward Island (CPSPEI) and are solely responsible for all clinical decisions, patient care, diagnoses, treatments, and medical advice.

Our participating doctors are independent agents/contractors. They do not act as employees, representatives, or agents of EndWell Management Inc. Each participating physician has entered into a separate Management Services Agreement (MSA) with EndWell Management Inc., under which EndWell Management Inc. provides only non-clinical administrative, management, and support services (such as scheduling, billing support, facility management, and other appropriate non-medical assistance).

EndWell Management Inc.has no control over, and assumes no responsibility for, the medical judgment, professional conduct, or clinical services provided by any physician.

Patients should direct all questions or concerns regarding medical care, treatment, billing for medical services, or physician-related matters directly to their treating physician.

​Important to Know: We Keep Things Separate for Good Reasons:

Primary Care Scope and Limitations: Our primary care services are provided by our team of family physicians as independent contractors and cover the full range of standard primary healthcare needs. Please note the following important limitations:

• These services do not include critical or emergency care. In the event of a medical emergency, please call 911 immediately or go to your nearest hospital emergency department.
• These services do not include clinical psychiatric care, mental health prescribing, or other specialized medical services (such as cardiology, neurology, dermatology, etc.).

We are happy to assist with routine primary care concerns, preventive health, acute non-emergency illnesses, minor injuries, prescriptions for primary care conditions, and general health guidance tailored to our patients’ needs. If you require services outside this scope, we will gladly help direct you to the appropriate local or specialist resources.

• Our skill-building sessions are purely educational—not therapy.
• Our dispute resolution work stands apart from both skill-building and any therapeutic services. It differs in purpose, scope, and duration from counseling or therapy.
• If therapy or other professional supports are appropriate, we refer out to qualified specialists. These remain entirely separate services.

This structure helps ensure clarity, appropriate boundaries, and the most effective support for each client’s specific needs. These elements and all of our work together in dispute resolution are strictly educational and non-therapeutic in nature. They are limited in scope, duration, and depth, and are provided solely to support constructive conflict resolution within the context of mediation and dispute resolution services. Important clarification: EndWell Management Inc. does not provide psychological therapy, counseling, mental health treatment, diagnosis, or any form of professional psychological services. We are not psychologists, therapists, or mental health practitioners, and nothing we offer constitutes therapy or substitutes for it. Our role is limited to facilitating conflict resolution, mediation, and practical, educational support. If at any point you feel you need therapeutic support, deeper emotional processing, or clinical mental health services, we will gladly provide a referral to an appropriate licensed professional (such as a registered psychologist or therapist). 

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Service Interruption Disclaimer:

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Service Availability and Interruptions
PEIDoctor.com, a division of EndWell Management Inc., strives to provide timely access to consultations and related services. However, we cannot guarantee uninterrupted service delivery at all times.

We shall not be liable for any delay, failure, or interruption in providing consultations or services if such delay or failure is caused by events beyond our reasonable control, including but not limited to:

• Acts of God or natural disasters (such as severe weather events like Hurricane Fiona or similar storms);

• Public health emergencies, epidemics, or pandemics (such as COVID-style medical events);

• Death or sudden serious personal health emergency affecting a consulting physician or essential staff; or

• Other unforeseen, non-willful life events or circumstances that prevent timely performance.

In the event of any service interruption, PEIDoctor.com and EndWell Management Inc. will manage the situation with the utmost respect for existing agreements, patient needs, and clinical urgency. We will make all reasonable efforts to minimize disruption and restore services as quickly as possible.

This disclaimer does not limit any rights you may have under applicable Prince Edward Island or Canadian law. For questions, please contact us directly.

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Please also review our FQA page. 

 

OnCallPEI.com

StartWellPEI.com

EndWellPEI.com

PEIDoctor.com

PEIDoc.com